The students are trying to use the only serial that was provided to them, but it isnt the true serial. So this is why there are tons of these threads about this that never go answered because the people asking and the people helping are both right and wrong at the same time.
But I think that I had to register it with Adobe and verify that I was a student before Adobe would give me my legitimate serial number that contained only numbers. I have just went through my records that I recovered from my laptop and it seems that the serial number on the product package DOES IN FACT have letters in it. The software is Adobe Flash Professional CS5.5 Student and Teacher Edition, purchased from and needed student verification to obtain the license.
There are two "serial" numbers (the product number) that came on the product packaging.
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